TERMS & CONDITIONS

CLIENT TERMS AND CONDITIONS 

Please read these terms and conditions which apply to the provision of my professional services. By making an appointment, you are agreeing to the following terms and conditions. If you are unable or unwilling to agree to these terms and conditions, then you should not book an appointment or continue with your course of therapy.

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FREE INITIAL CONSULTATION
You may be offered a free 15 minute online initial consultation. No therapy will be provided during the consultation. The purpose of this initial consultation is to discuss your presenting issue, explain the therapy process, and determine whether RTT is suitable for your needs. During these calls, estimates of the number of sessions required to deal with your presenting issue are given on the basis of the information presented at that time. Estimates are approximate and are subject to change.

BOOKING & PAYMENT
IN-PERSON AND ONLINE SESSIONS:
The full package price of €400 is due at the time of booking. Cancellations made less than 24 hours before the scheduled session will incur a 25% fee (€100). Please note that taxi costs for in-person sessions are not included and will be charged additionally. If payment is not received, the session will be cancelled and may be offered to another client. It is your responsibility to ensure that payment is made in advance to confirm your booking. All professional fees will be disclosed prior to booking. Fees are subject to change, but you will always be informed before confirmation.

CANCELLATION, RESCHEDULING & REFUNDS
CANCELLATION & RESCHEDULING
If you need to cancel or re-schedule a session, please provide as much notice as possible.

• For the Free Discovery Call, notification must be made at least 12 hours in advance via email, phone, or through the website.

• For the Intake Call, RTT Session, and Follow-up Calls, notification must be made at least 24 hours in advance. Notifications can be made via email, phone, or through the website. Cancellations made less than 24 hours before the scheduled session will incur a 25% fee (€100).

REFUNDS
No refunds will be issued for cancellations within 24 hours. Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions where you have attended and paid for the session. Where a discount package or therapy program has been booked and paid for in advance, if you choose to discontinue your therapy process before attending all the sessions, a pro-rata refund will be issued after deduction of the full standard session fee for any sessions you have attended.

SESSION FEES
All professional fees will be disclosed to you prior to booking. My professional fees are subject to review and may increase from time to time. You will always receive confirmation of the professional fees before booking.

PAYMENT METHODS
Payment may be made online via credit/debit card, Apple Pay or Revolut.  Cash and cheques will not be accepted.

CONTACT BETWEEN SESSIONS
Any contact between sessions will be by telephone (WhatsApp) or email during office hours - Monday to Friday from 10am to 6pm (local time). Any messages received outside of these hours will be responded to during office hours only.

TECHNICAL REQUIREMENTS FOR ONLINE SESSIONS
You are responsible for ensuring a stable internet connection, a quiet and private environment, and a working device with camera and microphone.

MEDICAL OR PSYCHOLOGICAL CONDITIONS
I may ask questions about your medical history to establish any contra-indications to treatment. This will also help to assess whether your health is affecting (or being affected by) the therapeutic goals you wish to achieve. Please update me of any medical changes during your course of therapy, or if you are returning to therapy after a period of absence. If you are receiving care or treatment from any medical, healthcare or therapy practitioner, e.g. GP, Psychologist, Psychiatrist or Counsellor, you may be asked to seek their permission before any therapy sessions can commence. Please note that I will be unable to offer my professional services if you suffer from epilepsy or any form of psychosis.

AGE RESTRICTIONS
You must be at least 18 years old to participate in online sessions. Clients under the age of 18 years old must be accompanied by a parent or guardian and will be seen in person.

ATTENDING YOUR SESSIONS
Please ensure that you are available at your session start time. If you are running late, please let me know as soon as possible. I will do my best to make a full session available, however, as the ability to do this will depend on bookings after your session, this cannot be guaranteed.

HYPNOTHERAPY RECORDINGS & MATERIALS
Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. All materials provided (e.g. recordings, worksheets) are for your personal use only and must not be shared, copied, distributed or sold under any circumstances.

OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, I will always endeavour to use my best efforts and skills to work towards your goals and intended outcomes.

STANDARDS OF BEHAVIOUR
During the course of any therapy sessions, I will treat you with respect and not abuse the trust you place in me. I will use best practice at all times in our mutual interest. In return, you undertake not to harm yourself, or any other person, including me, or any property belonging to either me or any other person. You agree not to attend sessions under the influence of alcohol or recreational drugs, except those medications which have been prescribed by your doctor. If you do attend any sessions under the influence of alcohol or recreational drugs, or demonstrate violent or abusive behaviour, I will cancel the session and may refuse to see you for any further sessions without refunding any payment already made.

CONFIDENTIALITY
All contact, including sessions, telephone conversations and emails, will be conducted in confidence and may be recorded. Prior to any recording, your agreement will be sought. All recordings, conversations and notes will remain confidential, except in the following circumstances:

1. Where you give permission for confidentiality to be broken

2. Where I am compelled by a court of law

3. Where the information is of a nature that confidentiality cannot be maintained, for example: 

   • The possibility of harm to yourself or others exists

   • In cases of fraud or crime

   • When minors (under 18 years old) are involved

   • Where a referring GP or other healthcare professional requires a report. A copy of the report will be available on request.

LIABILITY & INDEMNITY

Under no circumstances will Stefanie Balmerth be liable for any damages, including, without limitation, direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided to you during professional services provided by Stefanie Balmerth. In addition, you agree to defend, indemnify, and hold Stefanie Balmerth harmless from and against any and all claims, losses, liabilities, damages and expenses (including legal fees) arising out of your participation in the professional services.

GOVERNING LAW

These terms and conditions and any other matters arising out of or in relation to these terms, shall be governed by and construed in accordance with the laws of England and Wales, Germany and Malta. You agree to submit to the exclusive jurisdiction of the English, German or Maltese courts to settle any dispute which may arise out of or in connection with these terms and conditions.

 

EMERGENCIES

Please note: I do not offer emergency mental health services- If you are in a crisis, contact emergency services or a mental health helpline in your country. 

 

TERMS AND CONDITIONS UPDATES

These terms and conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.

 

DATA PROTECTION

For my services, your personal data is collected, processed, used and stored in accordance with the Privacy Policy. By booking an appointment, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not book an appointment. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this website periodically for any changes.

 

CONCERNS & COMPLAINTS

If you have a concern or complaint regarding your therapy, please discuss this with myself in the first instance and I will endeavour to resolve the issue.

 

STATEMENTS OF UNDERSTANDING

By making an appointment, you agree to abide by the terms and conditions of the Client Agreement. You also agree with the statements below: 

You confirm that you have been advised by Stefanie Balmerth of the scope of the therapies that she provides and give your full consent to receiving therapy sessions from Stefanie Balmerth. You understand that results may vary from person to person and the agreement by Stefanie Balmerth to work on the issues or problems presented by yourself, using whatever therapies are appropriate to your situation, in no way implies or guarantees the resolution of any presenting problems or issues. You understand that hypnotherapy or any other therapy or information provided by Stefanie Balmerth either in person or via telephone, email or internet, is not a replacement or substitute for medical, psychological or psychiatric treatment. If you have any doubts or concerns about your health, you will seek advice from an appropriate qualified healthcare professional. You declare that, if advised by Stefanie Balmerth prior to or following any therapy sessions, to seek medical approval, you will consult with your GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval for Stefanie Balmerth prior to the next therapy session.

You have been advised that you are free to terminate any or all sessions at any time. You understand that your level of motivation is vital in the therapy process and you agree to participate to the best of your ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to MP3 recordings and/or carrying out other therapeutic tasks as appropriate. You have accurately and truthfully answered any questions and provided background information during the initial consultation and /or first therapy session and will continue to do so during any subsequent therapy sessions.

CONFIDENTIALITY
By making an appointment, you consent that Stefanie Balmerth may release information to a specific individual or agency if it has been determined that a vulnerable person (child or elder) is at risk; if you, as a client, are in imminent danger to yourself or others; or if a subpoena of records has been requested. You also understand that, at any time, Stefanie Balmerth may discuss aspects of your case with other colleagues, keeping your full name and identity completely confidential always unless you have given permission otherwise.